Term & Conditions

General Terms & Conditions


  1. ‘Seller’ KAYMA OFFICIAL’, with registered office at De Nieuwe Erven 3, Unit 11733, 5431NV,  Cuijk, the Netherlands, and with company number 83776044.
  2. ‘Buyer’ the natural or legal person who accepts a quotation from Seller and/or purchases one or more product(s) in the store or via Seller’s webshop www.kaymaofficial.com.
  3. ‘Terms and conditions’ mean the general terms of sale as listed in this document.
  4. These terms and conditions apply to all sales and quotations made by the Seller. Unless otherwise agreed in writing and expressly approved by the Seller, the Buyer shall be deemed to have explicitly and irrevocably accepted these terms and conditions.
  5. All intellectual property rights in this Website and its content, including but not limited to trademarks, logos, texts, graphics, and software, are owned by us or our licensors. You agree not to reproduce, modify, distribute, or create derivative works based on the Website without our prior written consent.
  6. These Terms and conditions and all agreements between the parties are exclusively governed by Dutch law. In case of a dispute, the court of Roermond is competent.

Order confirmaties and Payment

  1. Upon receiving you’re order and after Seller subsequently explicitly accepts Buyer’s order, the sale is concluded. The acceptance by Seller is done by sending an order confirmation or invoice to Buyer.
  2. Buyer agree to pay the full amount for the products and any applicable fees, including shipping and taxes, at the time of placing your order. Payment methods accepted will be specified on our Platform.
  3. The Seller always reserves the right to no accept the Buyer’s order or to cancel the sale that has been concluded without owing the Buyer any compensation. However, Seller is in this case obliged to repay sums already paid.


  1. The prices of the products are always in euros and include VAT.
  2. The total price payable by Buyer shall be the price indicated on the order confirmation and invoice.

Shipment and Delivery

  1. At Buyer’s option, the order will be shipped to, or delivered and placed at, the address specified by Buyer.
  2. Unless expressly agreed otherwise in writing, the delivery time indicated in the order confirmation is therefore purely indicative and not binding on Seller. As soon as a definitive delivery date is known, this will be communicated to Buyer.

Warranty & liability

  1. Seller warrants that the goods at the time of delivery comply with the then current sales specifications and are suitable for the use for which that type of goods usually serves.
  2. Buyer must as soon as possible notify Seller (in writing) of any defect and at the latest within 2 days after receiving the products.
  3. Seller’s liability regarding defective goods shall be limited to refunding the purchase price, granting a discount or, where Seller prefers, replacing or repairing the defective goods. In no event shall Seller be liable for special, incidental or indirect losses and consequential damages. Nor can Seller be held liable in situations of force majeure. Notwithstanding the above, Seller’s total liability shall in no event exceed the total amount of the corresponding invoice. 


  1. Buyer may, within 14 days after receipt, return the ordered goods in the original, undamaged and original packaging (if possible), together with all accessories, the user manual and (a copy of)
  2. Buyer shall be liable for any diminution in the value of the goods resulting from handling the goods beyond what is necessary to establish the nature, characteristics and operation of such goods. Incomplete, damaged, used or soiled goods will not be taken back.
  3. The buyer will indicate by email (info@kaymaofficial.com) that they wish to return the product. The buyer will send a label by email to be able to return it properly.
  4. The costs of returns are for the buyer.
  5. Seller will refund within 14 days of receipt the amount paid, excluding the cost of delivery.
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